Connectivity in the WorkplaceJohn2021-01-12T14:40:31-05:00
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When executives were asked about the impact of crisis on a range of measures, they say that funding for digital initiatives has increased more than anything else. (McKinsey & Company – Survey – Oct. 2020)
Respondents (company executives) are 3x likelier now than before the crisis to say at least 80% of their customer interactions are digital in nature, accelerating the digitization of customer interactions by several years. (McKinsey & Company – Survey – Oct. 2020)
Executives say their companies responded to a range of COVID-19-related changes much more quickly than they thought possible before the crisis with the greatest acceleration in the increases in remote working/collaboration, customer demands for online purchases/services, and the use of advanced technologies in operations. (McKinsey & Company – Survey – Oct. 2020)
The largest digital changes in businesses due to COVID are most likely to stick in the long term including a significant increase in remote working, changing customer needs, customer preferences for remote interactions, as well as an increased migration to the cloud (more than twice as likely to believe these shifts will remain). (McKinsey & Company – Survey – Oct. 2020)
More than half of business executives say they are investing in technology for competitive advantage or refocusing their entire business around digital technologies. (McKinsey & Company – Survey – Oct. 2020)