TransUnion Mitigates Fraud and Improves Efficiencies – Case Study
Fake identities and fraudulent consumer transactions for one communications company were slipping through the cracks resulting in lost revenue and a negative impact on customer loyalty.
The company had a conflict between the need for fraud mitigation and a hassle-free customer experience. TransUnion TruLookup™ sorted billions of records from more than 10,000 sources using proprietary linking algorithms to provide intelligence delivered via API which was integrated into the company’s systems and allowed customer service reps to view report results they were already familiar with using.
- Decreased time spent on identity and fraud resolution in the call center
- Reduced friction to deliver a seamless, secure customer journey
- Reinforced confidence in the legitimacy of consumer identities
- Uncovered and tracked hidden fraud patterns
View the Case Study Briefing