Must ISPs Offer Gigabit Speeds to All to Compete Effectively?


Erjon Gjoci
Erjon GjociSRA | Client Services

As the speed wars continue with higher bandwidth tiers being offered, details from home Internet bills and behavioral data reveal a tipping point where higher speeds lead to only incremental increases in satisfaction. Through the HarrisX Billing Shapshots for Home Internet solution, gain insights into which Internet service aspects matter most and the best strategic approaches to retain customers.